Wine Sisterhood Shop Policies
Wine Sisterhood Hotline: 541-WINESISTER (541-946-3747)
Wine Sisterhood has security measures in place to protect the loss, misuse and alteration of the information under our control. We are able to keep your personally identifiable information safe and secure by utilizing Secure Socket Layers (SSL) encryption technology – and that includes your credit card information and your address and telephone number. We use Evalon to process purchases through the Wine Sisterhood Shop, our online store. Our store provides secure transactions.
We are building a strong tradition of providing quality goods and excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.
Shipping Rates and Timing
We guarantee to process all in stock items within 1-2 business days of when your order has been received. We will make every attempt to deliver your package within 5-7 business days after it ships from our warehouse (for Standard Shipping). Orders that come in before 1pm PT will be packaged same day and shipped out next day. Orders that come in after 1pm PT will be packaged next day and shipped out the day after. Weekend orders will be shipped out on Mondays.
For major holidays, please allow extra time for processing, in particular:
Valentines Day – Order by 2/1
Mother’s Day – Order by 5/1
Christmas – Order by 12/1
We offer Standard UPS shipping at $7.95 per shipment for packages under 10lbs.
PER US ADDRESS
Order Total Ground Shipping Two Day Shipping
$ 0.01 to $ 10.00 $ 7.95 $24
$ 10.01 to $ 20.00 $12.95 $28
$ 20.01 to $ 30.00 $16.95 $30
$ 30.01 to $ 40.00 $19.95 $34
$ 40.01 to $ 50.00 $23.95 $38
$ 50.01 to $ 60.00 $26.95 $42
$ 60.01 to $ 75.00 $29.95 $46
$ 75.01 to $100.00 $34.95 $52
$100.01 to $150.00 $38.95 $56
$150.01 to $200.00 + $41.95 $60
We provide free exchanges and returns. Return your item with a note explaining the issue and whether you’d like a return with refund or an exchange within 30 days of your original ship date.
For refunds, we are happy to refund you the original price paid of the item and associated tax to your original form of payment (the credit card you used to make the purchase) within 30 days of your original ship date. Original shipping charges will not be refunded.
How does Wine Sisterhood collect information?
Your IP Address
Your IP address is a unique identifier we may use to help diagnose problems with our server and to administer our Website tracking. We also may use your IP address to help identify you and to gather broad, demographic information.
Wine Sisterhood may use a feature on your Internet Web browser called a “cookie.” A cookie is a small piece of information stored on your hard drive. It assigns a unique identification number to your computer and helps us maintain your preferences between visits to provide a personalized experience for you.
What About Personal Information? Do You Collect That?
Wine Sisterhood does not house or collect any personally identifiable information about you unless you knowingly provide it. In terms of our online store, we will not house any credit card information from your purchase and will solely use it to confirm and process each individual transaction you conduct.
Contests and Promotions
When you enter a contest or take part in a promotion, we may ask for your name, mailing address and email address. Should a third party sponsor the contest or promotion, that party will have access to this information. We need this information in order to notify our winners and, when applicable, ship the winners’ prizes.
Does Wine Sisterhood Ever Share Information with Other Parties?
Disclosure of Information to Outside Parties
Wine Sisterhood does not and will not share your information with any outside parties unless you have knowingly consented to do so (e.g., by entering a contest, promotion or sweepstakes for which we would publish a list of winners). We may collect demographic and profile data, which is aggregated and shared with advertisers. Here’s an example of what our advertisers would receive. “Of the 25,371 clicks your banner received, 38% of those were by users between the ages of 25-34.
Links to Outside Third Parties
Wine Sisterhood may contain links to other sites whose information practices may be different than the information practices of Wine Sisterhood. Users who click over to a third-party site from a link on Wine Sisterhood must be aware that Wine Sisterhood makes no warranties with regard to that site’s policies or business practices. Wine Sisterhood is not responsible for any transactions that occur between the user and the third-party site. Please consult the other sites’ privacy policies as Wine Sisterhood has no control over information that is submitted to, or collected by, these third parties. Should a user purchase any products or services from that third-party site, the user must contact the third-party site directly regarding any disputes that might occur, including, but not limited to: delayed shipping, missing products, damaged goods, or pricing or billing discrepancies. Wine Sisterhood is not responsible for the actions of any third-party site.
Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.
Newsletter – We ask you to provide your birthday, email address, first name, last name, mailing address. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates and catalogs you want to receive. We do not share or sell email addresses.
Store – We will ask you for information to process your order when you purchase goods from our online store. We will not store any credit card information from your purchase and will solely use it to confirm and process each individual transaction you conduct. This information will remain secure and private at all times.
Information We Don’t Collect
When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.
How We Use Email
We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Links To Other Sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
About Information We Share With Others
We do not, under and circumstances, share or sell your information to anyone.
Information We Do Not Share With Others
We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.
We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information.
For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format.
How To Remove Your Name From Our Mailing List
In every email, there is an unsubscribe link. If you have any issues, email us at firstname.lastname@example.org.
Updates To Our Information Practices
We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.
Questions or Comments
Please Contact Us- For questions, comments or assistance with any privacy-related issues, we invite you to email us at email@example.com. We’re always happy to help.
Contacting the Website
If you have any questions regarding this privacy statement, the practices of this site or your dealings with this Website, you may contact: firstname.lastname@example.org.
Wine Sisterhood Hotline: 541-WINESISTER (541-946-3747)
Copyright © 2012 Wine Sisterhood, Napa, CA All Rights Reserved.